SALES AND CANCELLATION POLICY

Tickets purchased through samuithaiboxing.com are for Samui International Muay Thai Stadium and are processed through our online Stadium Box Office.

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All ticket sales are final. Tickets are non-refundable once purchased, except where the event is cancelled by Samui International Muay Thai Stadium.

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If an event is cancelled, customers will be entitled to a refund of the ticket price paid.

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If you need to change your fight date, please contact our Stadium Box Office at least 24 hours before your booked event. Date changes are subject to availability, but our team will always try to assist where possible.

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Ticket holders must follow stadium rules and instructions from stadium staff. Samui International Muay Thai Stadium reserves the right to refuse entry or remove anyone whose behaviour is unsafe, disorderly or significantly affects the enjoyment or safety of other guests.

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Customers are responsible for their personal belongings while visiting Samui International Muay Thai Stadium.

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If we are unable to provide tickets that have been purchased and confirmed, our liability will be limited to refunding the amount paid for those tickets.

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Samui International Muay Thai Stadium reserves the right to cancel and refund an order where reasonably necessary.

BOOKING AND TICKET INFORMATION

Tickets purchased online are sent electronically by email or WhatsApp and can be shown on your phone when you arrive. Tickets do not need to be printed.

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When you book online in advance, your seats can be reserved before your arrival. Our Stadium Box Office team will be expecting you and will assist you when you arrive.

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Seating and ticket availability are subject to availability at the time of booking.

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Fight cards, individual fighters and matchups may occasionally change due to injury, fighter availability or circumstances beyond our control. Changes to a fight card do not constitute cancellation of the event.

PRIVACY POLICY

Samui International Muay Thai Stadium respects the privacy of customers using samuithaiboxing.com and our online booking services.

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This Privacy Policy explains the personal information we may collect, why we collect it and how it may be used.

PERSONAL INFORMATION WE COLLECT

When you use our website, contact us or make a booking, we may collect information including:

Full name
Email address
Telephone or WhatsApp number
Country or region
Booking information
Fight date
Ticket and seating selection
Amount paid
Messages or enquiries sent to our team

We collect information necessary to process bookings, provide customer support and operate our services.

HOW WE USE YOUR INFORMATION

Your personal information may be used to:

Process and confirm your ticket booking
Send your tickets and booking information
Reserve and manage your seating
Contact you regarding your booking
Provide customer support
Assist with booking changes
Respond to questions or enquiries
Provide important information about your fight night
Operate and improve our website and booking services

Where permitted, we may also use contact information to communicate information about Samui International Muay Thai Stadium, upcoming events or related services.

You may ask us to stop sending marketing communications at any time.

PAYMENT INFORMATION

Online payments are processed through our secure third-party payment providers.

Payment providers process payment information according to their own security and privacy policies.

Samui International Muay Thai Stadium does not receive or store your complete credit or debit card details when payments are processed directly by our payment providers.

SHARING YOUR PERSONAL INFORMATION

We do not sell your personal information.

Information may be shared only where reasonably necessary to provide your booking or related services, including with payment providers and service providers used to operate our website and booking system.

We may also disclose information where required by applicable law, regulation, court order or a lawful request from government or law-enforcement authorities.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for booking administration, customer service, legal, accounting and legitimate business purposes.

Information used for marketing purposes may be retained until you ask us to stop using it for that purpose.

YOUR RIGHTS

You may contact us to ask about the personal information we hold about you or to request that we correct or update inaccurate information.

You may also ask us to stop sending marketing or promotional communications.

Requests will be handled in accordance with applicable data protection requirements.

CONTACT US

If you have questions about this Policy, your personal information, an existing booking or our services, please contact:
 

Samui International Muay Thai Stadium
Stadium Box Office

3/4 Moo 2, Leam-Din Market
Chaweng, Koh Samui
Surat Thani 84320
Thailand

WhatsApp: +66 99 334 5548

Our English and Thai-speaking team is available to assist with enquiries.

POLICY UPDATES

We may update this Policy from time to time to reflect changes to our services, legal requirements or business practices.

The latest version of this Policy will be published on samuithaiboxing.com.